Home & Business Internet

Fair & Acceptable usage Policy



1. Definitions: Skylight Electrical Contrators Limited (‘SKYLIGHT ELECTRICAL CONTRATORS LTD.’, ‘SKYLIGHT BROADBAND.’, ‘us’, ‘we’, ‘our’) is a provider of various Internet services, registered in England and Wales (Company no:08839461). Our registered office and principle place of business is at Ringslade House, Broadway Road, Kingsteignton, Devon, TQ12 3EH.

The following definitions used in these terms and conditions shall have the meanings given to them below: –

‘Business working hours’ means the hours between 0900 and 1730 UK local time Monday to Friday, excluding UK public holidays.

‘Charges’ means any charges which the Customer is liable to pay under this Contract, for example installation costs, line rentals, circuit rentals, management fees, etc.

‘Credit Limit’ means the credit limit agreed between SKYLIGHT ELECTRICAL CONTRATORS LTD. and the Customer in this Contract. Unless otherwise agreed, the credit limit shall be the equivalent of one month’s billing of network services. Plus 30 days credit of any other goods or services provided by SKYLIGHT ELECTRICAL CONTRATORS LTD. Solutions, including Equipment or maintenance services.

‘Customer’ means the person or body corporate contracting Skylight Electrical Contrators LTD.to supply the Service(s) under this Contract

‘Equipment’ means any Equipment or products supplied by Skylight Electrical Contrators LTD.to the Customer as part of the Service such as Customer Access Radios, Wi-Fi access points, routers, modems and associated cables, fibre and filter(s).

‘IP address’ mean the unique Internet Protocol address assigned to your connection.

‘Minimum Notice’ means the notice required to terminate the relevant Service.

‘Minimum Period’ means the minimum period for the supply of the relevant service.

‘Prices’ means the prices for the relevant Service as amended by Skylight Electrical Contrators LTD.from time to time.

‘RIPE NCC’ means Réseaux IP Européens Network Coordination Centre, the body responsible for administering IP addresses with Europe, the Middle East and parts of central Asia.

‘Service’ or ‘Services’ means the supply, connection and provision of the SKYLIGHT ELECTRICAL CONTRATORS LTD. Internet connection. The Internet connection method may include access by Radio, fibre optic or copper.

‘Property’ means the Customer’s Property at which any Equipment shall be installed (and programmed) if necessary and/or the Service provided.

‘Our website’ means the Skylight Broadband website at http://www.skylightbroadband.com

2. Introduction:

2.1. The following list details all the uses of SKYLIGHT ELECTRICAL CONTRATORS LTD.’s services that we consider unacceptable – in other words, unfair and unacceptable usage. SKYLIGHT ELECTRICAL CONTRATORS LTD. maintains and promotes a policy of fair and acceptable usage at all times, so please ensure that any use of SKYLIGHT ELECTRICAL CONTRATORS LTD.’s services, by yourself or anyone who connects to the service doesn’t in any way contradict the restrictions listed below. You will also find your responsibilities to help keep our network secure listed at the end of this Fair and acceptable usage policy (the ‘Policy’).

2.2. Please ensure that anyone using your account to access SKYLIGHT ELECTRICAL CONTRATORS LTD.’s Internet services agrees with this Policy and is aware of their obligations under it. This extends to your children, members of your household or guests (for residential services) or your employees, office workers or guests (for business customers) or any one accessing the network through your home or office either knowingly or otherwise.

3. The Services CANNOT be used for the following:

3.1. Unlawful, fraudulent, criminal or otherwise illegal activities

3.2. Sending, receiving, publishing, posting, distributing, disseminating, encouraging the receipt of, uploading, downloading, recording, reviewing, streaming or using any material which is offensive, abusive, defamatory, indecent, obscene, unlawful, harassing or menacing or a breach of the copyright, trademark, intellectual property, confidence, privacy or any other rights of any person

3.3. Commercial purposes (unless you are a business customer on an appropriate business service)

3.4. Sending or uploading unsolicited emails, advertising or promotional materials, offering to sell any goods or services, or conducting or forwarding surveys, contests or chain letters except that business customers are permitted to send marketing communications in accordance with the Privacy and Electronic Communications Regulations 2003 if sent in batches of no more than fifty (50) emails at any time, each individual campaign being sent to no more than five hundred (500) recipients, with no more than five (5) campaigns per month

3.5. Knowingly or negligently transmitting or uploading any electronic material (including, without limit, files that contain viruses, corrupted files, or any other similar software or programmes) which is known or likely to cause, interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications Equipment owned by SKYLIGHT ELECTRICAL CONTRATORS LTD. or any other Internet user or corporation

3.6. Activities that invade another’s privacy, cause annoyance, inconvenience or needless anxiety to any person

3.7. Activities that are in breach of any other third party’s rights, including downloading, installation or distribution of pirated software or other inappropriately licensed software, deletion of any author attributions, legal notices or proprietary designations or labels in any file that is uploaded, falsification of the origin or source of any software or other material

3.8. Anything that may disrupt or interfere with SKYLIGHT ELECTRICAL CONTRATORS LTD.’s network or services or cause a host or the network to crash

3.9. Launching “denial of service” (DoS) attacks; “mail bombing” attacks; or “flooding” attacks against a host or network

3.10. Granting access to your SKYLIGHT ELECTRICAL CONTRATORS LTD. services to others not residing at the premises at which these Internet services are provided

3.11. Reselling the Service

3.12. Making excessive use of, or placing unusual burdens on, the network, for example by sending or receiving large volumes of email or excessively large email attachments

3.13. Circumventing the user authentication or security process of a host or network

3.14. Creating, transmitting, storing or publishing any virus, Trojan, corrupting programme or corrupted data

3.15. Monitoring or recording the actions of any person entitled to be in your home or business premises without their knowledge or any person or thing outside of your home or premises including, without limitation, any public highway or roadway or another person’s home or business premises

3.16. Collecting, streaming, distributing or accessing any material that you know, or reasonably should know, cannot be legally collected, streamed, distributed or accessed.

4. Security:

4.1. You are responsible for ensuring that any user ID and/or password selected by you remain confidential so that the network cannot be used by any unauthorised person.

4.2. The user ID and/or password referred to include, but are not limited to, those controlling access to (a) any computer hardware systems or networks; (b) any computer software or applications; or (c) any other services accessed by you in the use of either of the above.

4.3. You shall not disclose any user ID or password to any third party, or use the same for any purpose connected with the improper use of the network including accessing or attempting to access other parts of the services for which you do not have access rights.

4.4. You are responsible for taking all reasonable steps necessary to prevent a third party obtaining access to the network.

4.5. You must immediately advise us if you become aware of any violation or suspected violation of these Security provisions.

4.6. Usage by others using the service without your knowing:

4.6.1. You are responsible for all uses made of SKYLIGHT ELECTRICAL CONTRATORS LTD.’s Internet services through your account (whether authorised or unauthorised) and for any breach of this Policy whether an unacceptable use occurs or is attempted, whether you knew or should have known about it, whether or not you carried out or attempted the unacceptable use alone, contributed to or acted with others or allowed any unacceptable use to occur by omission. You agree that SKYLIGHT ELECTRICAL CONTRATORS LTD. are not responsible for any of your activities in using the network. It’s your responsibility to determine whether any of the content accessed via SKYLIGHT ELECTRICAL CONTRATORS LTD.’s Internet service is appropriate for children or others in your household or office to view or use. It’s not SKYLIGHT ELECTRICAL CONTRATORS LTD.’s responsibility to filter or make provisions to restrict access to certain websites some may find offence.

5. E-mail:

5.1. SKYLIGHT ELECTRICAL CONTRATORS LTD. reserves the right to block any E-mails passing through out network that have the characteristics of SPAM email. We may contact you to inform you if you’re emails have been classified as SPAM and any SPAMing activities made by you may result in a suspension or termination of service.

6. Data usage and excessive network use:

6.1. If it’s felt that your Internet activities are so excessive that other customers are detrimentally affected or our general network performance is degraded in any way, at any time, SKYLIGHT ELECTRICAL CONTRATORS LTD. may give you a written warning (by email or otherwise) to reduce your usage to acceptable levels. In extreme circumstances, should the levels of activity not immediately decrease after the warning, SKYLIGHT ELECTRICAL CONTRATORS LTD. may impose traffic engineering to limit your network activities, or in extreme events terminate your services or change your service to a service not permitted to have unlimited data. Our standard early termination terms apply.

7. Breach of policy

7.1. If any customer’s use of these services constitutes a breach of this Policy, SKYLIGHT ELECTRICAL CONTRATORS LTD. may, at its option and discretion, either give the member notice to stop the unacceptable use(s) or terminate that member’s services (with or without notice as SKYLIGHT ELECTRICAL CONTRATORS LTD. considers appropriate).

7.2. To report any illegal or unacceptable use of SKYLIGHT ELECTRICAL CONTRATORS LTD. services, please send an email to abuse@skylightbroadband.com.